Contact information

We believe in establishing authentic human trust and clear operational transparency with our consumer base. If you have any inquiries regarding our products, orders, shipping timelines, or returns, our in-house customer service staff is available to provide detailed assistance. We guarantee a direct, personalized response within 24 business hours.

Customer Support Center Hours of Operation:
Monday through Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: Closed (Inquiries answered on subsequent business day)

You can seamlessly communicate with us through our primary, multi-channel customer touchpoints:

  • Legal Entity Name: AGL ACT RETAIL INVESTMENTS PTY LIMITED (ACN: 093 631 586)
  • Authorized Corporate Representative: RENEE BRYANT
  • Primary Support Email: support@kovarn.shop
  • Customer Hot-Line Phone: +61 485 862 484
  • Official Store Domain: www.kovarn.shop
  • Registered Corporate Address: 24 ROYALE ST, DELACOMBE VIC 3356, Australia

For urgent matters regarding order cancelations or changes to shipping addresses, please use the email prefix "URGENT: Order # [Your Order Number]" to ensure prioritized triage within our operational queues.